Common questions

Through this page we try to answer all questions and queries and make it a page for common questions that will explain to you a lot of answers about Bouquet Express

Q: What is the Booke Express website?

A: Bouquet Express is the first site in Saudi Arabia specialized in the sale of flowers and flowers and delivery in Riyadh, Jeddah and Khobar the site was established in November 2011 as a website and we work in the field of roses and flowers since 2003 headquarters in Riyadh, Bukeh Express is a Saudi institution licensed by the Ministry of Trade and Industry with a commercial record no: 1010406072 specialized in the sale of flowers and flowers by uniqueness and sentence.

Bouquet Express is an officially registered trademark of the Ministry of Trade and Industry

For more on Bouquet Express you can visit a page from here

A: Simply make a request to connect the package of roses online in simple steps detailed as follows:

1- Choose the product (bouquet of roses) and added it in the shopping cart as in the attached picture click on the word “finish the order”


2- You will see the data completion page which is the name, phone number, email and delivery information as in the attached photo


3- Review the details of your request and choose the payment method as in the picture

Multiple payment options available

A- Pay with credit card directly

B. Bank transfer

C- Payment

D- Via PayPal


4. To serve you better when choosing to pay with a bank transfer, please let us know via the Payment confirmation or by contacting <aref=”http://bouquet-express.” com/%D8%A7%A%A%D8%B8%B9%84%D8%D8%D9%86%D8%A7/”>Customer Service by email, contact or WhatsApp

5- After choosing to confirm the application we will receive your request and will be working on it by the Bokeh Express team


A: Yes and certainly, payments through The Bouquet Express website are 100% secure and use the best internationally secure payment methods and the site is equipped with ssl security protocol which specializes in maintaining the security and confidentiality of information.

A: You can pay via the “Pay” service or through the “PayPal” website.

Q: Do you work seven days a week and what are your working hours?

A: We work 7 days a week from Sunday to Saturday from 9:00 a.m. to 11:00 p.m., except Friday from 4:00 p.m. to 11:00 p.m.

Q: What are the customer service team’s working hours

A: By phone on the consolidated number, their work will be from 9:00 a.m. to 8:00 p.m. and through e-mail you can send 24 hours and you will be answered within a maximum of 9 hours.

Q: What is the return policy?

A: We always recommend that you read the Return and Privacy Policy of Bouquet Express at the following link:


A: We always recommend that you read bouquet express’s cancellation and privacy policy at the following link:

A: You can contact us on customer service numbers and submit your own request

A: Yes, you can if your order is not already shipped or contact editing with the recipient by contacting customer service.

Q: Is there an additional delivery fee?

A: Mostly 99% of our delivery is free, but some places may be far from the city centre and a fee will be charged after contacting you and telling you.

A: Yes, this can be done after selecting the selected gift and agreeing to it with the customer service officer and paying for the gift.

Q: Can I change the color of the rose or the color of the packaging?

A: Yes, you can change it, when you buy the product, please explain the color of the rose and the packaging to be coordinated in the notes box.

A: Yes, it is possible through the completion of the application box.

Q: The gift I would like to be a surprise to the person to whom it is addressed?

A: We can send your request suddenly to the recipient but please make sure it is in the same place of delivery.

Q: When does my order arrive?

A: The order is usually processed within 6 hours of receipt and you can specify the time and time of delivery by completing the information when entering the order, usually delivering us within 24 hours.

For more inquiries and for answering your questions you can contact us at the following email:

Or visit a department

Riyadh City response connection

Jeddah City Response Connect

Dammam word dropout


Medina rose delivery